Privacy Policy

Your privacy is critically important to us.

Information we gather

We gather only the information required by law for vehicle tracking. All the personal information we obtain is used solely to aid in contacting you regarding your tracking unit, and to assist you in the event that you require emergency assistance. My Tracer will require your Identification number, name and contact details. Banking details will be required for debit order instructions, but our call centre agents will never ask you for any information that could jeopardize the security of your account.

How we use the information we gather

My Tracer utilizes the information we gather to assist in contacting you when your vehicle is stolen, or in the event that an emergency is recorded. we may also gather additional information to enhance your experience with My Tracer. My Tracer will not share any of the information supplied to us with any third parties, except our selected fitment centers and recovery team.

The people that are given access to this information

Your personal information is accessible by ITA for recovery purposes and to SMS Fleet administration staff only.

The security measures we have in place to protect your personal information

To safeguard your personal information, we encrypt your data on our database.

Our use of cookies

Our website makes use of cookies which are small digital files that are stored in your web browser, enabling us to track your return visits to our website. We also use cookies to tracking if you are logged in. Your browser settings may allow you to block these cookies, however we recommend that you have them enabled as we utilize this information in our reporting systems.